Everything you need to know before getting started.
No. We pre-configure the assistant and deliver the widget ready to install on your website. You can then complete it with your business details (services, prices, hours...) from your dashboard, and if you need help, we are happy to do it for you.
It works for businesses that receive repeated questions, requests, appointments or reservations: restaurants, clinics, salons, academies, workshops and other services.
Usually less than 48 hours after we receive your complete business details.
Yes. You can cancel the monthly plan anytime and it stops renewing for the following month. On annual contracts, renewal cancellation is given with 14 days notice before the end of the period.
We send you a small code snippet that you simply paste into your website. It works with any platform: WordPress, Wix, Squarespace, plain HTML or any CMS.
Conversations are processed only to provide the service. We do not use customer data for advertising or our own model training. Some technical data or messages may be retained temporarily for security, support and service delivery, as described in our Privacy Policy. Velqia complies with GDPR.
The assistant stops being active at the end of the billing period. No penalties or additional charges.
Yes, you can edit it yourself anytime from your dashboard (hours, menu, services, FAQ...). If you'd rather we do it for you, just email us and we'll help at no cost.
Yes. The assistant can respond in Spanish, English, German and Turkish depending on the language the customer uses.
It never makes things up. If a question isn't covered by your business information, the assistant says naturally that it doesn't have that detail and offers to take the customer's name and an email or phone number so the business can reply with the right information. The conversation is saved in the Conversations section of your dashboard, and you can add more information (services, prices, FAQ) so it covers more and more questions.
Yes. You can try the demo assistant directly on the Demo page without signing up.
Basic covers frequent questions. Professional is recommended for requests, appointments or bookings. Business is for higher volume or advanced configuration.
You receive a form to send your business details. We use that information to pre-configure your assistant and let you know when it is ready, so you can complete the final details (like services, prices or hours) from your dashboard. If you need help, we are happy to do it for you at no cost.
Yes. The Basic, Professional, Business and Freelancer plans include a 7-day free trial, at no cost during those 7 days. Cancel the renewal whenever you want. Website Care (website maintenance) includes 1 free month on the monthly plan and 2 free months on the annual plan. Bookings, Google Business and Inbox have no free trial.
The annual plan is charged once per year. We show the monthly equivalent so you can compare easily.
Payments and invoices are handled through Stripe using the details available at checkout. If you need specific company billing details, contact us after payment so we can review it.
The Business plan includes a WhatsApp assistant (up to 1,000 messages/month) alongside the website widget. The Instagram assistant is still in verification with Meta, so it's coming soon. If you only need WhatsApp, we have a dedicated plan for freelancers and small businesses, from €49/month.
Yes. You can upgrade or change your plan at any time by contacting us at support@getvelqia.com.
Have another question? Write to us at support@getvelqia.com